Simplify Work and Enhance Customer Satisfaction

With a proven track record in empowering retail organizations to accelerate digital transformation, Sigital is your trusted partner for skillfully adapting to changing consumer needs, mitigating risk and delighting your employees.

Discover the outcomes of our industry expertise firsthand.

A global retailer enhances CSM features to elevate user experiences.

The Challenge

A global retailer with over 7,200 employees struggled to effectively supporting users across various corporate locations and stores posed a significant challenge due to the necessity of providing an easy-to-use platform with a wide array of services.

The Solution

Sigital implemented a 5-step methodology to enhance the ServiceNow portal for the client. Leveraging Service Portal and Service Catalog, they built out self-service capabilities and redesigned the client’s legacy CSM staff portal.

The Results

The increased automation led to improved service in client’s stores and drove better experiences for corporate and store users.

Our Service Approach

Whether you already have the ServiceNow platform in place or are just getting started, our comprehensive range of services are tailored to support you at every stage of your journey.

Strategic Planning

Maximize the value of your ServiceNow investment with our tailored guidance and KPI tracking to reach your goals.

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Managed Services

We go beyond administration to provide the comprehensive assistance you need to succeed throughout your entire ServiceNow journey.

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Platform Implementation

Ensure your deployment of the ServiceNow platform is smooth and successful with the help of our Customized Implementation Models.

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Technical Consultants

Count on our team of certified technicians to lead your team in a successful co-delivery model.

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ServiceNow Optimization

Clear technical debt, refine customization, and seize new opportunities with our expert optimization services.

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Platform Automation

Effortlessly automate processes tailored to your organization’s needs, boosting productivity and streamlining operations.

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Maximize your ServiceNow investment with Sigital