Enhance Your Operations and Customer Experience
With a proven track record in empowering manufacturing organizations to accelerate digital transformation, Sigital is your trusted partner for skillfully navigating obstacles, fostering innovation, and achieving accelerated scalability through optimized ServiceNow solutions.
Discover the outcomes of our industry expertise firsthand.
Advanced Drainage System Enhances ServiceNow ITSM to Improve Employee Engagement and Promote Self-Service
The Challenge
ADS required improvements beyond the out-of-the-box ITSM capabilities, including a redesign of the portal and mobile app interface.
The Solution
Sigital employed a comprehensive approach by leveraging ServiceNow ITBM and Integration Hub Professional to enhance ADS’s ServiceNow ITSM system. Their strategy involved redesigning both the portal and mobile app interface to improve user engagement and facilitate self-service. Automation was implemented to streamline processes, and ADS branding elements were integrated to ensure a cohesive brand experience across all touchpoints.
The Results
The solution enabled users to effortlessly submit, track, and manage incidents and requests from IT, boosting employee engagement and encouraging self-service within ADS.
Our Service Approach
Whether you already have the ServiceNow platform in place or are just getting started, our comprehensive range of services are tailored to support you at every stage of your journey.
Strategic Planning
Maximize the value of your ServiceNow investment with our tailored guidance and KPI tracking to reach your goals.
Managed Services
We go beyond administration to provide the comprehensive assistance you need to succeed throughout your entire ServiceNow journey.
Platform Implementation
Ensure your deployment of the ServiceNow platform is smooth and successful with the help of our Customized Implementation Models.
Technical Consultants
Count on our team of certified technicians to lead your team in a successful co-delivery model.
ServiceNow Optimization
Clear technical debt, refine customization, and seize new opportunities with our expert optimization services.
Platform Automation
Effortlessly automate processes tailored to your organization’s needs, boosting productivity and streamlining operations.
Our ServiceNow Manufacturing Expertise
Manufacturing Connected Workforce (MCW) | Operational Technology Management (OT)