Enhance Your Operations and Customer Experience

With a proven track record in empowering manufacturing organizations to accelerate digital transformation, Sigital is your trusted partner for skillfully navigating obstacles, fostering innovation, and achieving accelerated scalability through optimized ServiceNow solutions.

Discover the outcomes of our industry expertise firsthand.

Advanced Drainage System Enhances ServiceNow ITSM to Improve Employee Engagement and Promote Self-Service

The Challenge

ADS required improvements beyond the out-of-the-box ITSM capabilities, including a redesign of the portal and mobile app interface.

The Solution

Sigital employed a comprehensive approach by leveraging ServiceNow ITBM and Integration Hub Professional to enhance ADS’s ServiceNow ITSM system. Their strategy involved redesigning both the portal and mobile app interface to improve user engagement and facilitate self-service. Automation was implemented to streamline processes, and ADS branding elements were integrated to ensure a cohesive brand experience across all touchpoints.

The Results

The solution enabled users to effortlessly submit, track, and manage incidents and requests from IT, boosting employee engagement and encouraging self-service within ADS.

Our Service Approach

Whether you already have the ServiceNow platform in place or are just getting started, our comprehensive range of services are tailored to support you at every stage of your journey.

Strategic Planning

Maximize the value of your ServiceNow investment with our tailored guidance and KPI tracking to reach your goals.

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Managed Services

We go beyond administration to provide the comprehensive assistance you need to succeed throughout your entire ServiceNow journey.

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Platform Implementation

Ensure your deployment of the ServiceNow platform is smooth and successful with the help of our Customized Implementation Models.

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Technical Consultants

Count on our team of certified technicians to lead your team in a successful co-delivery model.

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ServiceNow Optimization

Clear technical debt, refine customization, and seize new opportunities with our expert optimization services.

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Platform Automation

Effortlessly automate processes tailored to your organization’s needs, boosting productivity and streamlining operations.

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Manufacturing Connected Workforce (MCW) | Operational Technology Management (OT)

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