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At Sigital, we specialize in optimizing ServiceNow IT workflows to foster technological excellence, enabling innovation and enhancing user experiences. Harness the power of solutions engineered to optimize digital operations, accelerate time to market, enhance cloud processes, and drive resilience for enterprise-wide transformation.

See how our clients are successfully transforming their technology service operations.

TAMU-CC’s ServiceNow Journey to More Efficient IT Operations with Sigital

The Challenge

Texas A&M University – Corpus Christi (TAMU-CC) faced significant challenges during Hurricane Harvey due to the negative impact of their manually intensive IT Service Management (ITSM) tool, particularly in incident reporting and management. Recognizing the need for a more efficient and scalable solution, TAMU-CC sought a partner to help implement ServiceNow’s full ITSM suite.

The Solution

TAMU-CC partnered with Sigital to implement ServiceNow’s suite. Sigital initiated the project with collaborative workshops to understand TAMU-CC’s needs and foster team collaboration. They then implemented custom configurations, Office 365 integration, and key applications such as Incident Management, Change Management, CMDB, Service Portal, and Knowledge Management, tailored to TAMU-CC’s requirements and ServiceNow’s best practices.

The Results

Leveraging ServiceNow’s ITSM suite, TAMU-CC improved incident reporting and management efficiency, resulting in faster resolutions and enhanced service delivery. Sigital’s Managed Services team supported TAMU-CC, aiding in backlog elimination and platform optimization. This partnership evolves as TAMU-CC advances within ServiceNow, enhancing IT processes to better serve students and faculty. 

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