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We understand that creating happier, loyal customers is essential for operational expansion. That’s why we specialize in optimizing critical ServiceNow customer workflows, empowering you to unlock the full power of solutions engineered to streamline operations, boost customer satisfaction, and drive growth through proactive management and comprehensive visibility.

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Carnival Cruise Line Transforms Work Order Management with Sigital and ServiceNow FSM

The Challenge

Carnival Cruise Line, a leading international cruise company with significant revenue, faced a critical challenge in efficiently managing work orders for their ship technicians. With the complexity of ship maintenance and the dispersed nature of their workforce, Carnival struggled to assign and route tasks effectively.

The Solution

Recognizing the need for a structured process to streamline work order management, Carnival Cruise Line partnered with Sigital. Through thorough analysis and collaboration, Sigital’s Managed Services team identified the ideal approach, which included the implementation of the Field Service Management (FSM) module.

The Results

The implementation of the Field Service Management module revolutionized Carnival’s workflow, facilitating better communication, enhanced clarity in work order creation and assignment, and improved overall efficiency. As a result, the client not only achieved their immediate goals but also made the strategic decision to fully integrate and invest in the module, paving the way for sustained success in their work order management processes.

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