Stop wasting time reading through entire incident tickets just to get up to speed. ServiceNow’s Now Assist AI summarization instantly catches your agents up on chat histories and open incidents so they can focus on solving problems, not scrolling through notes.
In this quick demo, Trent Edwards from Sigital shows how Now Assist:
Summarizes live agent chat handoffs in real time Condenses lengthy incident work notes into digestible snapshots
Helps agents pick up colleague’s work without missing a beat
If your IT team is juggling a full queue and losing time to context-switching, this is worth a watch. Interested in bringing Now Assist to your organization? Reach out to the Sigital team at thinksigital.com. We’re here to help you get the most out of your ServiceNow platform.