This demo shows how enabling Now Assist inside ServiceNow’s Employee Service Center transforms the search experience from manual browsing into an intelligent, conversational interaction. We walk through the difference between the standard out-of-the-box experience and the Now Assist-enhanced chat — where users type a plain-language question and receive a concise, AI-generated response, often formatted as a step-by-step guide. Plus, users can click “Show Sources” to verify exactly which knowledge articles informed the answer, keeping transparency front and center. Now Assist doesn’t replace your existing search, it gives employees a faster, more intuitive way to get the help they need, right where they already work. Ready to explore AI implementation for your organization? Get started with Sigital today.
