Your service desk runs on repetitive judgment. Someone reads every inbound email, decides what it is, checks for an existing ticket, and files a new one if needed. It is slow, inconsistent, and a poor use of skilled agents.
In our Agentic AI Webinar, Jacob Doerner walks us through a fully automated triage workflow running natively inside ServiceNow’s AI Agent Infrastructure, with no third-party tools. Three AI agents work in sequence to classify each email, check for duplicates, and create a fully populated, correctly routed incident, with every decision documented in the work notes.
You will see it run live across three real scenarios: a clear incident, a duplicate, and a non-incident. Then we make the ROI case: less manual handling, fewer duplicates, and cleaner data from a workflow that runs before an agent ever opens the ticket.
