alyssaburley, Author at Sigital

Demos

AI Triage Built Natively In ServiceNow: Webinar

Your service desk runs on repetitive judgment. Someone reads every inbound email, decides what it is, checks for an existing ticket, and files a new one if needed. It is slow, inconsistent, and a poor use of skilled agents. In our Agentic AI Webinar, Jacob Doerner walks us through a fully automated triage workflow running

Case Studies

Large Healthcare System partners with Sigital to gain enterprise-wide visibility and lifecycle control over clinical and IT hardware

A Large Healthcare System runs on hardware it can’t afford to lose track of. Across 1.7 million patient encounters a year, clinical devices need to be where clinicians expect them, working, and accounted for. When a device falls out of lifecycle tracking, that’s a gap between a clinician and the tool they need for

Case Studies

Hospitality Giant Modernizes Fleet Maintenance and Platform Governance with Sigital ServiceNow Solutions

Partner: Sigital Timeline: 2021 to present ServiceNow Modules deployed: Field Service Management (FSM), Hardware Asset Management (HAM), Software Asset Management (SAM), Asset Core, Incident Management, Problem Management, Request Management, ServiceNow Discovery A hospitality giant operating multiple cruise brands across North America needed a faster way to keep ships running. Maintenance engineers aboard vessels were logging

Case Studies

Streamlining Caregiver Operations: Automating Mobile Device Lifecycles at Scale for a Regional Healthcare Network

Executive Summary Rapid organizational expansion often strains the foundational IT tracking systems required to support a growing remote workforce. A leading healthcare provider, anticipating a doubling of its operational footprint within a single calendar year, faced severe operational risks due to a heavily manual mobile device tracking framework. With a lean service desk team managing

Blog Posts

WEBINAR – From inbox to incident, automatically: AI triage built natively in ServiceNow

Service desks run on repetitive judgment. Someone reads every inbound email, decides what it is, checks whether a ticket already exists, and creates one if needed. It is slow, inconsistent, and a poor use of skilled agents. This webinar shows a different approach: a fully automated triage workflow built for a client and

Sigital Insights

AI Triage Built Natively In ServiceNow: Webinar

Large Healthcare System partners with Sigital to gain enterprise-wide visibility and lifecycle control over clinical and IT hardware

Hospitality Giant Modernizes Fleet Maintenance and Platform Governance with Sigital ServiceNow Solutions

Streamlining Caregiver Operations: Automating Mobile Device Lifecycles at Scale for a Regional Healthcare Network

WEBINAR – From inbox to incident, automatically: AI triage built natively in ServiceNow